FAQ — Nashville Audio Visual
Frequently Asked Questions
Got Questions? We’ve Got Answers.
Everything you need to know before booking Nashville Audio Visual for your event.
Does NAV have a Will Call option available?
Yes, we offer client pick-up options for the majority of our smaller orders that don’t require professional installation. Our TVs are the exception — we do not allow clients to pick up TV orders as the equipment is fragile and must be transported and installed by our trained technicians.
Am I able to pay online and is there a credit card processing fee?
Yes, you can pay online. Please note that a 3.5% processing fee applies to all payments made via credit card. We also accept Bitcoin, Ethereum, and XRP — see our payment methods page for details.
What’s included in the delivery fee?
The delivery fee covers delivery only. Distance may cause the price to change. Contact your sales representative for a precise delivery quote based on your venue location.
What should I do if I have an event emergency or after-hours request?
We understand event emergencies happen and you need immediate assistance. We offer an after-hours emergency number that connects you with a team member who can help.
615-988-4554 ext. 1
Please note: this number is for urgent event matters only. For all other questions and quote requests, email info@nashvilleaudiovisual.com or call 615-988-4554.
Does NAV sell gear?
We are primarily a rental company, but we do occasionally sell used gear. Let us know if you are specifically interested in any equipment and we’ll let you know what’s available.
Does NAV travel outside Nashville?
Yes! We can service your event in the greater Nashville area or anywhere in the Southeast. Contact your sales representative at 615-988-4554 for questions regarding travel.
How far in advance should I book?
We recommend booking as early as possible, especially for peak event season (spring and fall). For large productions, 4–8 weeks advance notice is ideal. That said, we do our best to accommodate last-minute requests — call us and we’ll let you know our availability.
What types of events do you service?
We handle virtually any live event: corporate conferences, galas and award shows, weddings, concerts, festivals, trade shows, private parties, nonprofit events, city events, and more. If it needs sound, video, or lighting — we can handle it.
Do you provide technicians with your equipment rentals?
Yes! We offer professional on-site technicians for audio, video, and lighting. Whether you need someone to run the board for your entire event or just to handle setup and strike, our team is available. Ask your sales rep about technician packages when requesting a quote.
Still Have Questions?
Our team is happy to help — call us or send a message and we’ll get back to you quickly.