FAQ — Nashville Audio Visual
Frequently Asked Questions
Got Questions? We’ve Got Answers.
Everything you need to know before booking Nashville Audio Visual for your event.
Does NAV have a Will Call option available?
Yes, we offer client pick-up options for the majority of our smaller orders that don't require professional installation. Our TVs are the exception — we do not allow clients to pick up TV orders as the equipment is fragile and must be transported and installed by our trained technicians.
Am I able to pay online and is there a credit card processing fee?
Yes, you can pay online. A 3.5% processing fee applies to all payments made via credit card. We also accept Bitcoin, Ethereum, and XRP.
What's included in the delivery fee?
The delivery fee covers delivery only. Distance may cause the price to change. Contact your sales representative for a precise delivery quote based on your venue location.
What should I do if I have an event emergency or after-hours request?
We offer an after-hours emergency number: 615-988-4554 ext. 1. This number is for urgent event matters only. For all other questions and quote requests, email info@nashvilleaudiovisual.com or call 615-988-4554.
Still Have Questions?
Our team is happy to help — call us or send a message and we’ll get back to you quickly.