Frequently Asked Questions
Yes, we offer client pick up options to the majority of our smaller orders that don’t require professional installation. Our TV’s are the exception, we do not allow clients to pick up any TV orders as the equipment is fragile and needs to be transported and installed by our trained technicians.
Yes, we offer an easy way to secure your event via our online payment link. There are no fees associated with our credit card payments unless your invoice exceeds $10,000.00. Should your invoice exceed that amount a 3% processing fee will be applied to your invoice.
Our delivery fee includes not only the delivery of your equipment but the installation and removal after the conclusion of your event. This means our team will install the equipment, make sure it’s show ready and that you know how to operate the equipment and feel comfortable before our team’s departure. Delivery fees are based on the location and nature of your event. Please note, labor and additional rigging fees are not included in the delivery. Contact your sales representative at 615-988-4554 with any questions.
Yes! We can service your event surrounding the greater Nashville area or anywhere in the southeast. Contact your sales representative at 615-988-4554 for questions regarding travel.
We understand event emergencies happen and you need immediate assistance in those circumstances. We offer an after hours emergency number that connects you with a member of our team that can help assist you. 615-988-4554 ext.1
*Please note, this number is for urgent event matters only. For all other questions and quote requests email firstname.lastname@example.org or call 615-988-4554 and you’ll be directed to the appropriate sales team member.*
We are primarily a rental company but we do occasionally sell used gear. Let us know if you are specifically interested in any equipment.
Nashville Audio Visual is just that, an audio/visual + lighting company and while we offered our clients a expansive selection of draping in the past, we’ve decided to focus on what we do best. That being said, we will still be offering production draping, straight walls of draping for weddings and in some decorative options in our preferred venues around town.
We are often asked if we have staging and backline available for rental. Unfortunately, at this time we do not have those items in-house. We can certainly point you in the right direction with some of our vendor friends in town.