FAQ — Nashville Audio Visual

For corporate general sessions, weddings, and large galas, we recommend booking 8–12 weeks out — that's how far ahead our high-demand gear (LED video walls, line arrays, intelligent lighting rigs, full crews) starts getting reserved during peak Nashville event seasons (March–May, September–November). Smaller will-call orders, single-day breakouts, and last-minute add-ons can often be quoted same-day. The earlier you bring us in, the more flexibility you have on gear, design, and pricing.

Both. We're a full-service event production company that also operates one of the largest dry-rental inventories in Middle Tennessee. You can hire us to design, deliver, install, operate, and strike a complete production — audio, video, lighting, structures, crew — or you can pick up a Sennheiser wireless kit and a pair of QSC K12s on a Friday afternoon for a backyard event. Same company, same gear, same support, scaled to what you need.

Delivery, professional installation, on-site operation, and tear-down (strike) are all available as line items on your quote. For complex events (general sessions, LED walls, line arrays, lighting rigs over a few fixtures), professional installation is required — we don't let critical infrastructure leave the shop without our team setting it up. For smaller orders, you can choose between will-call pickup, delivery only, or delivery plus setup. Operation by a NAV engineer is recommended any time the show calls for live mixing, lighting cues, or video switching.

Yes. We offer client pick-up for the majority of our smaller orders that don't require professional installation — microphones, speakers, mixers, basic lighting, smaller projection setups. Our TVs are the exception: we do not allow client pick-up of flat-screen TVs because they're fragile and require trained technicians for transport and installation. Will-call orders are picked up at our Fesslers Pkwy shop in Nashville during business hours.

We've delivered AV production at most of Nashville's major event venues, including the Music City Center, Gaylord Opryland Resort, Omni Nashville Hotel, The Hermitage Hotel, Embassy Suites Nashville Downtown, Virgin Hotels Nashville, the Grand Ole Opry, and dozens of smaller corporate, wedding, and concert spaces. Our crews know the rigging points, load-in logistics, and venue-specific protocols at these properties — so your event isn't paying for someone to learn the building.

Yes. We run full hybrid event production — in-person AV plus live streaming to YouTube Live, Vimeo, Zoom Webinar, custom RTMP endpoints, or private CDNs. Our video team handles multi-camera switching with Blackmagic ATEM consoles, separate audio mixes for the room and the broadcast, confidence monitoring for remote presenters, and dedicated streaming technicians on site. We've been doing broadcast-quality hybrid events since 2020.

Yes. We carry indoor LED video wall panels in multiple pixel pitches, configurable to almost any width-to-height ratio. LED walls are ideal for corporate general sessions, product launches, concerts, trade-show booth activations, and any event where house lights need to stay full-up or projection won't deliver the brightness or saturation you need. Pair with a media server, motion graphics, and our switcher and you have a focal point that drives the entire room design.

Yes, you can pay online. A 3.5% processing fee applies to all payments made via credit card. We also accept Bitcoin, Ethereum, and XRP for clients who prefer cryptocurrency. ACH and check payments are available for established corporate accounts with no processing fee.

The delivery fee covers transportation of your equipment to and from the venue. Distance affects the price — a delivery to a downtown Nashville hotel ballroom is different from a delivery to a private estate in Williamson County or a destination in Murfreesboro or Hendersonville. The delivery fee does not include setup, installation, on-site operation, or strike — those are separate line items, quoted based on the scope of the order. Contact your sales representative for a precise delivery quote based on your venue location and event date.

Yes. While we're based in Nashville, we regularly serve events across Davidson, Williamson, and Rutherford counties — including Brentwood, Franklin, Murfreesboro, Hendersonville, Mount Juliet, and surrounding areas. We've also handled travel-based productions outside the state for clients with regional or national event programs. Travel pricing is built into your quote based on distance and logistics.

Our quotes specify a load-in window, show window, and strike window. If your event runs past the agreed window, we'll keep the crew on site — additional time is billed at our standard overage rate, communicated in advance. We do not pull crew or gear in the middle of a live event.

Yes. Nashville Audio Visual carries full general liability insurance, workers' compensation coverage, and gear/inventory insurance. Our riggers are trained in rigging engineering and load calculation. Certificate of Insurance (COI) requests for specific venues and clients are routine — your sales rep can provide one within one business day.

Yes. You're welcome to come by our shop on Fesslers Pkwy in Nashville to see specific items in person before booking — useful when you're spec'ing podium aesthetics, drape colors, or fixture looks for a specific event design. Schedule with your sales rep so we can have the items pulled and ready to view.

We offer an after-hours emergency number: 615-988-4554 ext. 1. This number is for urgent event matters only — gear failure during a live event, last-minute crew callouts, day-of-event venue access issues. For all other questions and quote requests, email info@nashvilleaudiovisual.com or call 615-988-4554 during business hours.